For the second straight month I’m having to deal with a > $1,000
erroneous cell phone bill from Verizon. Last month the bill was
outrageous because somehow the concept that I needed to sign up for a
National Access Data Plan was left out of the conversation I had with
Customer Support, and I ended up getting charged by -the-minute for a
feature of my cell phone I wasn’t even using.
We figured that one out after a couple hours on the phone with Customer Support, and at the end of it, had arranged for them to:
- Credit the bill for the overages
- Sign me up for the
National Access Dataplan
This was all fine and dandy, but for some reason we still had to pay the taxes on the incorrect > $1000 charge. This is pretty shady business if you ask me.
So this month, the bill comes, and it appears as if they incorrectly
setup the National Access Data, and I’m still being charged by the
minute for Data use on my Blackberry!
What really is aggrivating though is that, right as I got off the
plane in Bozeman, MT last week, I called Verizon’s friendly 611 Customer
Service to verify that I wouldn’t incur roaming charges for Data
access. They assured me that I the National Access Data plan that I
carried was just that (National) and that I would incur no fees above
the roaming phone calls I made. The plan is even listed on the bill:
@ Unlim. Blackberry, Mobile Web @
@ Monthly Charge: $49.99 @
@ Unit Allowance Unlimited kb @
There are charge for $4.50 worth of roaming phone calls. But this is dwarfed by the 7682 minutes that I am somehow being charged for using the Data part of my Blackberry.
There’s no excuse for this. These guys are idiots, and it offends me to hear them say “We never stop working for you…” a million times when I’m working to fix their problem. It’s obvious their customer base is so huge they just don’t care about the little guy.
Filed under my “Verizon is Evil” category, which contains these other gems: